How we handle your data

Who is responsible

Veltracon Lifestyle SA, Baarerstrasse 12, 6300 Zug, Switzerland. For anything on this page, write to pg@veltraconlifestyle.com or call +41 41 562 53 25.

What the enquiry form collects

Your name, your email address, your child's age, the kind of place you are looking for, and whatever you write in the message field. With it go the houses you asked about, when you come from a school's page, and the language of the page you wrote from. Nothing else.

We use it to answer your enquiry and to advise you. We do not pass it to a school without your say-so. We do not sell it, and we do not use it for advertising.

The legal ground is the step you took towards a contract with us and our interest in answering the people who write to us. Under Swiss law this is the revised Federal Act on Data Protection; if you are in the EU or the EEA, it is Article 6(1)(b) and 6(1)(f) of the GDPR.

How your enquiry reaches us

The form sends your enquiry over an encrypted connection to the site's server, which passes it straight on as an email and keeps no copy. The email goes to our team's mailbox at Infomaniak Network SA in Les Acacias, Geneva, whose email service is hosted in Switzerland. Your email address is set as the reply address, so our answer reaches you directly.

If you write to us on WhatsApp or from your own email program instead, the message travels through that service under its own privacy terms, and we handle it as described on this page from the moment it reaches us.

How long we keep it

An enquiry that leads nowhere is deleted after twelve months. Where advice turns into a placement, we keep the correspondence for as long as the commercial relationship requires and as long as Swiss bookkeeping law obliges us to.

What this site does not do

• It sets no cookies. Only your shortlist is kept in your own browser (local storage), so that it is still there when you come back. It stays on your device unless you send it to us yourself with an enquiry, and you can empty it at any time.
• It runs no analytics and no tracking pixels.
• Its typefaces are served from this site, not from a font network, so visiting a page sends your address to nobody else.
• It embeds nothing from third parties: no maps, no video, no chat widget.

Hosting

The site is hosted by Infomaniak Network SA in Les Acacias, Geneva, on servers in Switzerland. They record the usual technical information when a page is served: the requesting IP address, the time, the page, and the browser's own description of itself. This is what any web server records, it is kept for security and troubleshooting, and it is not joined to anything you send us through the form.

Your rights

You can ask what we hold about you, have it corrected, have it deleted, or object to our using it. Write to the address above and we will answer.

If our answer does not satisfy you, you can complain to the Swiss Federal Data Protection and Information Commissioner, or, in the EU or the EEA, to your own supervisory authority.

See also the legal notice.